What to expect
Communication is important, and listening is fundamental to effective communication. But what does it really mean to listen? What does research indicate about how to listen? And do we have the right tools to understand listening, and our ‘communication skills’ more generally? The aim of this workshop – underpinned by conversation analysis research – is to provide professionals whose work is rooted in communication (e.g., doctors, lawyers, police officers, mediators, counsellors, salespeople) with the basic skills of conversation analytic transcription in order to better assess and develop communication skills. Attend the workshop to learn:
- How to add conversation analysts’ methods to your toolkit (if you know a bit of Excel and some basic stats, you need some CA!)
- How to transcribe real talk
- How to listen in slow motion
- What counts as effective listening … and what does not
- The core mechanics of conversation analysis to apply immediately
All of the conversational materials will be provided. Participants should bring their laptops and a set of headphones. The workshop will be run by Professor Elizabeth Stokoe, Dr Rein Sikveland, and Dr Saul Albert. Together, they share expertise in conversation analysis and transcription, and have researched communication across medical, legal, and commercial settings. They are also experts in translating conversation analytic research to audiences of all kinds, in public science events (e.g., New Scientist Live, Cheltenham Science Festival, TED, Wired) as well as in CARM workshops (Conversation Analytic Role-play Method), which have been using real (not simulated or role-played) conversational data to train professionals since 2008.
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