CARM Events

We have been running national and international events since 2008 on:

  1. The CARM top ten research findings for communication
  2. Opening a telephone call with a prospective client
  3. Getting clients into mediation
  4. Customer service: Call handling, dealing with inquiries, customer’s language
  5. GP receptions: Negotiating urgency, offering alternatives, continuity of care
  6. Impartiality in mediation: Opening a mediation encounter, dealing with -isms
  7. Solution-focused questions
  8. Cold calling and sales: Resistance, negotiation, rapport, listening skills
  9. High stakes conflict and crisis intervention
  10. Health and safety

See below for forthcoming events. The procedure for attending an event is either to contact the organization directly to see if there is space, or to contact us to arrange a bespoke event for your organization (or cluster or network of organizations). Such events can run from 1–6 hours for 1–36 participants, including one-to-ones.

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Upcoming Events

CA Transcription course

Presenter(s) Dr Rein Ove Sikveland
Location Loughborough University

  This is a practical workshop to develop the transcription skills of PhD students and researchers using conversation analysis (CA). The workshop focuses primarily on the Jeffersonian convention, and includes…

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Conversation Analysis for Non-Academics

Presenter(s) Elizabeth Stokoe, Rein Sikveland, Saul Albert
Location Burleigh Court, Loughborough University

Join our workshop to develop listening and analysis skills fundamental to effective communication. This is a one-day workshop held 22nd November 2019 in Burleigh Court, Loughborough University, 9.30am – 5.30pm. Register here or by clicking the Register and…

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All events