CARM Events
We have been running national and international events since 2008 on:
- The CARM top ten research findings for communication
- Opening a telephone call with a prospective client
- Getting clients into mediation
- Customer service: Call handling, dealing with inquiries, customer’s language
- GP receptions: Negotiating urgency, offering alternatives, continuity of care
- Impartiality in mediation: Opening a mediation encounter, dealing with -isms
- Solution-focused questions
- Cold calling and sales: Resistance, negotiation, rapport, listening skills
- High stakes conflict and crisis intervention
- Conversation analysis and conversational AI
Contact us to arrange a bespoke event for your organization (or cluster or network of organizations). Such events can run from 1–6 hours for 1–36 participants, including one-to-ones.
