Professor Elizabeth Stokoe
Elizabeth Stokoe is a professor of social interaction at Loughborough University and a consultant at SaaS company Typeform. She works with organizations to understand their communication and develops research-based training to improve their interaction with users. She is the author of Talk: The Science of Conversation, published by Little, Brown (2018).
Dr Rein Ove Sikveland
Rein Sikveland is a Research Associate at Loughborough University. His expertise is in conversation analysis and phonetics. Following his PhD (2011) at the University of York, Rein researched call centre interactions as part of his postdoctoral training at the University of Oxford. He currently studies conversations between members of the public and services in commercial, medical, legal and other settings.