Magnus did his PhD at the Department of Linguistics at Aarhus University, focussing on memory and engagement in interactions with people with Traumatic Brain Injury (TBI). Magnus is currently working on a research project at the University of Southampton, on “doing cancer referrals” in GP consultations. This project focuses primarily on management of “being worried”, as well as other issues of morality in GP consultations. Magnus is also currently working on a CARM project investigating how calltakers at a vet service manage clients’ inquiries. One point of interest in this project is in dealing with caller emotion.