CARM Affiliates

 

CARM affiliates are academic conversation analysts who are using CARM to apply their research findings across different settings and training environments. Below is a current list of Affiliates, which describes their area of expertise, underpinning research and contact details.

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Dr Jon Symonds

Dr Jon Symonds

Jon Symonds is a social work researcher at the University of Bristol. In his PhD, he applied conversation analysis to investigate the recruitment of fathers to parenting services, finding the relevance of using his name in invitations and the methods by which practitioners sought to establish his name in earlier interaction. In subsequent work, Jon has used conversation analysis to investigate social work assessments with adults with care and support needs, the interactions of GP receptionists in appointment-making calls and the practical management of GP consultations where a child has an acute cough. He has a particular interest in combining conversation analysis with quantitative methods and outcome measures to intervene in social work interactions with different service user groups.

Symonds, J. (2015). 'Have you got a partner as well?': engaging fathers and other carers in parenting services: a study using conversation analysis. Doctoral dissertation, University of Bristol.

jon.symonds@bristol.ac.uk

Dr William A. Tuccio

Dr William A. Tuccio

Bill Tuccio was a regional airline pilot and has diverse experience in engineering, aviation, flight instruction, software engineering, accident investigation (specializing in ‘black box’ voice and video recordings), and conversation analysis. His PhD in Aviation dissertation explored interventionist conversation analysis for pilot training.

Tuccio, W.A.; Nevile, M. (2016). Interventionist conversation analysis in aviation: Improving instructor talk and student radio skills. Sixth Meeting of the Language and Social Interaction Working Group (LANSI), New York, NY, October 7-8, 2016.

Tuccio, W. A., & Nevile, M. (2016). Using Conversation Analysis in Data-Driven Aviation Training with Large-Scale Qualitative Datasets. Journal of Aviation/Aerospace Education & Research, 26(1). Retrieved from http://commons.erau.edu/jaaer/vol26/iss1/1

bill@tuccio.com

Dr Maurice Nevile

Dr Maurice Nevile

Maurice Nevile is Associate Professor at the University of Southern Denmark, and for over 15 years has published widely using conversation analysis to analyze interaction in commercial and military aviation, and aviation accidents. His book ‘Beyond the black box: Talk-in-interaction in the airline cockpit’ (Ashgate, 2004) launched the series ‘Directions in Ethnomethodology and Conversation Analysis’. 

Tuccio, W.A.; Nevile, M. (2016). Interventionist conversation analysis in aviation: Improving instructor talk and student radio skills. Sixth Meeting of the Language and Social Interaction Working Group (LANSI), New York, NY, October 7-8, 2016.

Tuccio, W. A., & Nevile, M. (2016). Using Conversation Analysis in Data-Driven Aviation Training with Large-Scale Qualitative Datasets. Journal of Aviation/Aerospace Education & Research, 26(1). Retrieved from http://commons.erau.edu/jaaer/vol26/iss1/1

nevile@sdu.dk

Dr Laura Jenkins

Dr Laura Jenkins

Laura’s conversation analytic work began examining matters of health in everyday family life, looking particularly at what happens when children say that they are in pain. Since then her work has focused on medical encounters. At the University of Sheffield she looked at how doctors ask adult patients about their seizures. Laura used the CARM approach to show neurology doctors how to design their questions in a way that gives patients more chance to talk, because the way in which patients describe their seizures can give clues as to what is causing them. 

Laura is now a research fellow at the University of Nottingham. She’s part of the VERDIS research project focusing on healthcare communication in end of life care. The aim of the project is to identify communication practices that support collaborative decision-making through analysis of video-recordings of hospice consultations, and to use these findings to develop training materials. Laura is examining the ways in which doctors assess a patient’s pain.

Jenkins, L., Cosgrove, J., Chappell, P., Kheder, A., Sokhi, D., & Reuber, R. (2016) Neurologists can identify diagnostic linguistic features during routine seizure clinic interactions: results of a one-day teaching intervention. Epilepsy and Behavior, 64(A), 257–261

Jenkins, L., Cosgrove, J., Ekberg, K., Kheder, A., Sokhi, D., & Reuber, M. (2015) A brief conversation analytic communication intervention can change history-taking in the seizure clinic. Epilepsy and Behavior, 52, 62-67

Jenkins, L. & Reuber, M. (2014). A conversation analytic intervention to help neurologists identify diagnostically relevant linguistic features in seizure patients’ talk. Research on Language and Social Interaction, 47 (3), 266-279

Laura.Jenkins@nottingham.ac.uk

Dr Steve Kirkwood

Dr Steve Kirkwood

Dr Steve Kirkwood is a lecturer in Social Work and his research focuses on justice and identity, particularly on criminal justice social work and the integration of asylum seekers and refugees. He has applied discourse analysis and conversation analysis to the study of criminal justice practices for addressing offending behaviour and has used the CARM approach in knowledge exchange settings with social workers. Kirkwood, S. (2015). Desistance in action: An interactional approach to criminal justice practice and desistance from offending.

Theoretical Criminology. Early view: doi: 10.1177/1362480615607624 Kirkwood, S., Jennings, B., Laurier, E., Cree, V. E. & Whyte, B. (in press). Towards an interactional approach to reflective practice in social work. European Journal of Social Work.

s.kirkwood@ed.ac.uk

Dr  Heidi Feldman

Dr Heidi Feldman

Dr. Heidi K. Feldman is an Associate Professor in the Department of Communication Studies at Northeastern University. Dr. Feldman applies the method of conversation analysis to provide accounts for where and how miscommunication occurs during different types of service calls (e.g. customer service; 911 dispatch, etc.). Recent areas of investigation include how 911 dispatchers handle 'active' silent calls, where it unsafe for callers to verbally communicate their emergency, and how dispatchers 'retrieve' a fleeing caller in domestic disturbance calls. Dr. Feldman has conducted extensive research in customer service management, with a particular focus on how customers work to get additional service beyond what an organization is willing to provide. Her work has practical implications for training, and she offers best practices based on research grounded in the actual interaction between organizational members and their callers.

h.kevoefeldman@neu.edu

Dr Mario Veen

Dr Mario Veen

Mario Veen is a philosopher and educational researcher who has been doing conversation analytic work for since 2005. His PhD explored how discourse analysis can be used to assess emergent medical technologies from patients' perspective. He is currently examining the way GP residents collaboratively reflect on experiences from practice, and evidence of critical thinking in group discussions. His work and interests focus on medical education, interactions addressing medical, psychological or philosophical topics, group interaction, and discursive approaches to reflection and critical thinking.

Veen, M., & De la Croix, A. (2016). Collaborative reflection under the microscope: Using conversation analysis to study the transition from case presentation to discussion in GP residents' experience sharing sessions. Teaching and Learning in Medicine. 28(1): 3-14.

marioveen@gmail.com

Dr Marco Pino

Dr Marco Pino

Marco’s expertise is in conversation analysis and healthcare communication. His PhD focused on how support workers talk to clients within addiction rehabilitation programs that use the Therapeutic Community approach. He has recently been awarded a Marie Sklodowska-Curie Research Fellowship by the European Commission to continue his line of research on Therapeutic Communities (TC). Marco is currently focusing on communication practices involved in challenging clients’ behaviours and perspectives that are seen as dysfunctional or unhelpful for the therapeutic process. He is also examining how TC members initiate and resolve episodes of conflictual communication.

Marco’s research explores some of the building blocks of healthcare communication: sharing experiences and problems, addressing client complaints and requests, and managing delicate topics such as terminal illness and dying. Marco is using his research findings in the design of CARM workshops to improve professional-client communication in the addiction rehabilitation sector. Marco is also collaborating with Ruth Parry on a study on communication in end of life care.

Pino, M. (2016). Delivering criticism through anecdotes in interaction. Discourse Studies, 18(6), 1-21.

Pino, M. (forthcoming). I-challenges: influencing others’ perspectives by mentioning personal experiences in Therapeutic-Community group meetings. Social Psychology Quarterly

M.Pino@lboro.ac.uk

Dr Elina Weiste

Dr Elina Weiste

Elina Weiste is a qualitative health care researcher and conversation analyst. She has a PhD in sociology and a clinical degree in occupational therapy. In her PhD, she explored how therapeutic relationships are managed in clinical interaction. Elina’s research explores some of the building blocks of the therapeutic relationship: how clients’ problems are negotiated and formulated at the beginning of the therapy, how therapists express empathy and respond to the clients’ talk on their subjective emotional experiences, how the therapists work with experiences that belong to the clients’ personal domains of knowledge and how disagreements are expressed and relational stress managed in therapeutic interaction. Elina studies interaction in different types of psychiatric consultation (e.g., diagnostic interviews and case manager consultations) and therapeutic approaches (e.g., psychoanalysis, cognitive psychotherapy, resource-centred counselling and interpersonal counselling). Elina is using her research findings in the design of CARM workshops to improve clinician-client interaction in the fields of rehabilitation and mental health care.

Weiste, E. (2017). Relational interaction in occupational therapy:  conversation analysis of positive appraisals. Scandinavian Journal of Occupational Therapy 1, 1-11.

Weiste, E. (2016). Formulations in occupational therapy: Managing talk about psychiatric outpatients’ emotional states. Journal of Pragmatics 105 59-73.

elina.weiste@helsinki.fi

Dr Sarah White

Dr Sarah White

Sarah J White is a conversation analyst and qualitative health researcher with a particular interest in researching communication in surgical practice, including clinic consultations and interactional authenticity in simulations. She is a senior lecturer at Macquarie University and leads the Professional Practice stream in the flagship pre-clinical degree, the Bachelor of Clinical Science. Sarah was awarded her PhD from the University of Otago in 2011 and has professional and academic experience in clinical communication, quality and safety in health care, and medical education.

White, S. J., Stubbe, M. H., Macdonald, L. M., Dowell, A. C., Dew, K. P., & Gardner, R. (2014). Framing the Consultation: The Role of the Referral in Surgeon–Patient Consultations. Health Communication29(1), 74-80.

White, S. J., Stubbe, M. H., Dew, K. P., Macdonald, L. M., Dowell, A. C., & Gardner, R. (2013). Understanding communication between surgeon and patient in outpatient consultations. ANZ Journal of Surgery83(5), 307-311.

sarah.white@mq.edu.au

Professor Ann Weatherall

Professor Ann Weatherall

Professor Ann Weatherall is a university academic that leads, supervises and collaborates in studies of social interaction. The settings of her research include telephone-mediated helplines, courtroom interaction, medical interactions and psychotheraputic interviews; see http://www.victoria.ac.nz/psyc/about/staff/ann-weatherall

Weatherall, A. (2016).  ‘I need to get some details first’ Record keeping as a potential barrier to effective complaint-call management.  Mediation Theory and Practice, 1, 35-57.

Ann.Weatherall@vuw.ac.nz